after I played the 10hrs trial AND after around 10 additional hours after launch but I didn’t like the game.
#BATTLENET REFUND UPGRADE#
Zenimax refunded me Elder Scrolls Online after playing for a week (!!!) because I explained to them that I wanted to get a bundle with 2 expansions instead of the base game but ATM I couldn’t afford an upgrade for 20-ish euros and the price difference was around 10 between the two packages.Also CCP are willing to move subscription between characters, reimburse players when stuff happens on their server side When I tried to do the same with Blizzard (ona. CCP Games refunded me 6 months of subscription because I forgot to cancel it.So if the CS and Blizzard in general would admit that the game was literally unplayable in the first 4 hours, I would still inside that magical 10 hours window.Ġ) Steam provides a larger window for refunds but that has to be an approved appeal instead of the automated refund in the first 2 hours. After further inquire the corporate slaves told me I played too much and anyway I should feel privileged since other companies doesn’t refund customers after installing the program and Steam only provides a 2hrs window. I submitted my refund request at the 31st of January and I got refused. I gave up around 7AM and went to do my IRL stuff. Multiplayer matches inheritated the instant defeat bug, lags and terrible framedrops were frequent and CTD was still there sometimes. this continued until around 4-5AM when a hotfix did hit live and stuff started to work at a horrible pace.right after the midnight launch (CET) servers were unstable, matchmaking (versus and custom) didn’t work and single player campaign either crashed to desktop, kept doing the instant defeat bug or just simply refused to launch when the game lost connection to Battlenet.Support agents keeps saying that I played the game more than 12 hours which is a flawed data: I preordered the game months in advance and I am still furious and disappointed how the game turned out.
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